Internet Troubleshooting INTRODUCTION

You can use the Internet Explorer Error Reporting tool to report unrecoverable errors in Microsoft Internet Explorer (there are more user-mode faults, such as, general protection faults or invalid page faults) to Microsoft over the Internet for analysis. You can view details about the problem and then choose whether to submit the fault information to Microsoft over the Internet and restart Internet Explorer. If a known problem occurs, a link is provided to a service pack, hotfix, or to a Microsoft Knowledge Base article after sending the error report to Microsoft. If Microsoft has not previously found or addressed the problem, the necessary information can be transmitted to a Microsoft problem database for investigation. This information can help determine potential problems that Microsoft needs to fix in future Internet Explorer service packs. The Internet Explorer Error Reporting tool is included with all versions of Internet Explorer 5.5 Service Pack 2 and 6 and is available from the following Microsoft Web site if you are running Internet Explorer 5 or later on Microsoft Windows 98, Windows 98 Second Edition, Microsoft Windows NT 4.0, Windows Millennium Edition (Me), or Windows 2000 and XP http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com) Steps to download the Internet Explorer Error Reporting tool if you are running Internet Explorer 5 - 5.5 SP1 on Microsoft Windows 98, Windows 98 Second Edition, Microsoft Windows NT 4.0, Windows Millennium Edition (Me), or Windows 2000: 1. On the Windows Update main page, select Product Updates. 2. Scroll down the page to find Internet Explorer Error Reporting. 3. Check the corresponding box, and then click Download at the top of the page. Note The Internet Explorer Error Reporting (IEER) tool does not work in Windows XP or later versions. Windows Error Reporting (WER) is used instead. If WER is disabled and Internet Explorer encounters a fault, no notification will be displayed.